Contact

How Can We Help?

Whether you need guidance on a pool table, projector, or arcade machine, our team is ready to assist.

We typically respond within 24 hours on business days
Reach Us

Choose Your Preferred Channel

Email
support@dencrest.com
Within 24 hours
Phone
(555) 000-0000
Mon-Fri, 9 AM - 5 PM EST
Common Questions

Frequently Asked Questions

How long does shipping take?

Most orders ship within 1 to 3 business days, with transit times of 5 to 8 business days. Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI).

How can I track my order?

Once your order ships, you will receive a confirmation email with a tracking number. You can use that number to follow your shipment from our warehouse to your door.

What is your return policy?

We offer 30-Day Returns on eligible items. Please review our Return Policy page for full details on condition requirements and how to initiate a return.

Can I exchange an item for a different model?

Exchanges are handled through our returns process. Simply start a return for your current item and place a new order for the model you prefer. Check our Return Policy for specifics.

How do I choose the right pool table size for my room?

A good rule of thumb is to allow at least 5 feet of clearance on all sides of the table for comfortable cueing. Our product descriptions include recommended room dimensions for each table size to help you plan your space.

What should I consider when selecting a home theater projector?

Key factors include throw distance, screen size, resolution, and the ambient light in your room. Each projector listing on our site includes detailed specs and recommended room setups to help you find the right fit for your den.

Do you charge sales tax?

Sales tax, if applicable, is calculated and displayed at checkout.

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Drop Us a Line

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Pool Table Question
Home Theater Inquiry
Arcade Machine Question
Order or Shipping Status
Returns or Exchanges
Availability

Business Hours

Monday – Friday 9:00 AM - 5:00 PM EST
Saturday – Sunday Closed
Our Promise

Our Commitment to You

Prompt Replies

Owned and operated by Dencrest, our team responds to every inquiry within one business day.

Secure Shopping

Your personal and payment information is protected by industry-standard encryption at every step.

Quality Craftsmanship

30-Day Returns

If something is not the right fit for your space, our return process is straightforward and stress-free.